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Refund Policy for Kokolet Luxury:

Thank you for choosing Kokolet Luxury as your premier destination for luxury sneakers in Lagos, Nigeria. We are dedicated to ensuring your shopping experience with us is seamless and satisfactory. Please review our comprehensive refund policy below:

  1. Returns Eligibility:

    • Items must be returned within 3 days of delivery.
    • We do not accept returns for items with the wrong size selected by the shopper. Please ensure to confirm your size before completing your purchase.
    • All returned products must be in unworn, unaltered, and unwashed condition.
    • Original tags must be intact and attached to the product.

  2. Return Costs:

    • Customers are responsible for covering the full cost of return shipping.

  3. Exclusion of Delivery Fees:

    • Delivery fees will not be included in the refund amount.

  4. Refund Process:

    • Refunds will be issued only to the original payment method.
    • Please allow 7-10 working days for the refund to be processed after the returned item has been inspected and reauthenticated.

  5. Non-Refundable Items:

    • All items purchased at our physical store are considered final sale and are not eligible for a refund.
    • Items bought during promotional periods or using discount codes are also considered final sale and cannot be refunded.
    • Preorder items are not eligible for refunds unless they arrive damaged or defective.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will assess the situation and provide further instructions for a replacement or refund as applicable.

  7. Cancellation Policy:

    • Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.

  8. Customer Satisfaction:

    • We value your satisfaction and strive to address any concerns or issues promptly. If you have any questions or need assistance, please reach out to our customer service team for assistance.

Thank you for entrusting Kokolet Luxury with your sneaker needs. We appreciate your support and look forward to serving you again in the future.

Terms and Conditions for Kokolet Luxury:

  1. Acceptance of Terms:

    • By accessing and using the Kokolet Luxury website (the “Site”) and purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

  2. Products and Pricing:

    • Kokolet Luxury offers luxury sneakers for sale on our Site. We strive to provide accurate product descriptions and pricing information, but we reserve the right to correct any errors or inaccuracies without prior notice.

  3. Ordering and Payment:

    • By placing an order on our Site, you agree to provide accurate and complete information about yourself and your payment method. You also authorize us to charge the total amount due to your selected payment method.
    • Orders are subject to availability and acceptance by Kokolet Luxury. We reserve the right to cancel or refuse any order for any reason.
    • All prices are listed in Nigerian Naira (NGN) and are exclusive of applicable taxes and shipping fees, which will be added to your total order amount.

  4. Shipping and Delivery:

    • Kokolet Luxury aims to process and ship orders promptly, but delivery times may vary depending on your location and other factors beyond our control.
    • We are not responsible for delays or issues caused by shipping carriers or customs authorities.

  5. Intellectual Property:

    • All content on the Kokolet Luxury website, including images, logos, text, and graphics, is the property of Kokolet Luxury or its licensors and is protected by copyright and other intellectual property laws.
    • You may not use, reproduce, or distribute any content from our Site without prior written consent from Kokolet Luxury.

  6. Privacy Policy:

    • Kokolet Luxury is committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

  7. Limitation of Liability:

    • Kokolet Luxury shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our Site or the purchase of our products.
    • In no event shall our total liability exceed the amount you paid for the products in question.

  8. Governing Law and Jurisdiction:

    • These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of Lagos State.

  9. Changes to Terms:

    • Kokolet Luxury reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our Site after any changes indicates your acceptance of the updated terms.

  10. Contact Us:

By using the Kokolet Luxury website and purchasing products from us, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.