Refund Policy for Kokolet Luxury:

Thank you for choosing Kokolet Luxury as your premier destination for luxury sneakers in Lagos, Nigeria. We are dedicated to ensuring your shopping experience with us is seamless and satisfactory. Please review our comprehensive refund policy below:

  1. Returns Eligibility:

    • Items must be returned within 3 days of delivery.
    • We do not accept returns for items with the wrong size selected by the shopper. Please ensure to confirm your size before completing your purchase.
    • All returned products must be in unworn, unaltered, and unwashed condition.
    • Original tags must be intact and attached to the product.

  2. Return Costs:

    • Customers are responsible for covering the full cost of return shipping.

  3. Exclusion of Delivery Fees:

    • Delivery fees will not be included in the refund amount.

  4. Refund Process:

    • Refunds will be issued only to the original payment method.
    • Please allow 7-10 working days for the refund to be processed after the returned item has been inspected and reauthenticated.

  5. Non-Refundable Items:

    • All items purchased at our physical store are considered final sale and are not eligible for a refund.
    • Items bought during promotional periods or using discount codes are also considered final sale and cannot be refunded.
    • Preorder items are not eligible for refunds unless they arrive damaged or defective.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will assess the situation and provide further instructions for a replacement or refund as applicable.

  7. Cancellation Policy:

    • Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.

  8. Customer Satisfaction:

    • We value your satisfaction and strive to address any concerns or issues promptly. If you have any questions or need assistance, please reach out to our customer service team for assistance.

  9. Refund Policy for Refused Shipments

    In the event that you refuse to receive your order upon delivery, but request a refund instead, please note the following:

    • A 20% restocking fee of the product’s original price will be deducted from the refund amount.
    • The remaining balance will be processed as a refund.

    Please note that this policy applies only to refused shipments, and does not affect our standard return and refund policies.

Thank you for entrusting Kokolet Luxury with your sneaker needs. We appreciate your support and look forward to serving you again in the future.